Return Policy – Important Notice

Return Policy – Important Notice

Please read our return policy carefully. No exceptions will be made, as you agree to these terms and conditions at the time of purchase.

Returning a Product

• Timeframe: You have 30 days from the date you receive your product to request a return. Unfortunately, if more than 30 days have passed since delivery, we will not be able to offer you a refund or an exchange.

• Conditions: Returned items must be:

  • Unused

  • In their original packaging

  • In the exact same condition as received

  • For products where hygiene is a factor, the item must be thoroughly cleaned before starting the return process.

Damage Due to Personal Use

We are not responsible for damages caused by:

• Misuse or improper handling

• Negligence

• Incorrect usage

Only manufacturing defects are covered by our return policy.

Exceptions

For hygiene reasons, certain products cannot be returned, including:

• Underwear

• Lingerie

• Any other sealed hygiene items (once opened)

How to Start the Return Process

To request a return, please send an email to support@noahandisla.com with the following information:

1. Your order number

2. The reason for the return

3. A photo of the item (in case of damage or defects)

4. Your contact details

Refunds

• Procedure: Once we have received and inspected your return, you will be notified via email whether your refund request has been approved or rejected. If approved, your refund will be processed within 30 days and automatically applied to your original method of payment.

• Late or Missing Refunds: If you have not received your refund after 30 days, please re-check your bank account or credit card statement first. If the issue persists, please contact us at support@noahandisla.com.

Return Shipping Fees

• Return shipping costs are the sole responsibility of the customer.

• We highly recommend using a trackable shipping service (Track & Trace).

• We are not responsible for returns that are lost during transit.

Return Address

Returns must be sent to Asia. Shipping costs start at €25, depending on postal rates, and are fully covered by the customer.

Exceptions – Defective or Incorrect Items

If you receive a defective or incorrect item:

• We will send you a replacement product entirely free of charge.

• If the issue occurs again with the second delivery, you will receive a full refund.

Order Cancellation

Orders cannot be cancelled more than 24 hours after they have been placed due to our automated processing system.

Questions?

For any further information or questions, please contact us at: support@noahandisla.com