Cancellation policy

Cancellation Policy

We understand that unexpected circumstances can arise and that you may need to cancel your order shortly after placing it. Our goal is to assist you as efficiently as possible while maintaining smooth and fast processing for all our orders.

Cancellation Window

If you wish to cancel your order, you must notify us within 12 hours of completing your purchase. During this initial timeframe, orders have generally not yet entered the processing phase, making cancellation possible.

Orders Already in Progress

Past this 12-hour window, your order may already be:

• Processed

• Packaged

• Prepared for shipment

• Shipped or handed over to the carrier

Once your order has reached any of these stages, cancellation can no longer be guaranteed. In this case, we kindly ask you to wait until you receive your package. You will then be able to request a return in accordance with our Return Policy.

Customer Service

If you need assistance or wish to request a cancellation, please do not hesitate to contact our support team at: support@noahandisla.com