We process all orders within 1 to 2 business days to get them to you as quickly as possible. If you need to change or cancel your order, please contact our support team within 2 hours of placing it. Once an order has been dispatched from our facility, we can no longer make changes, but you can always return the item using our 30-day money-back guarantee.

Please check your spam or promotions folder, as automated confirmation emails can sometimes end up there. If you still cannot find it after 1 hour, feel free to reach out to us via our Contact Page with the full name used during checkout, and we will verify your order status immediately.

To help you find the perfect fit, we have a detailed size guide directly on every product page. Our jackets and sweaters are designed for a relaxed, modern fit. If you are in between sizes, we generally recommend choosing the larger size for a comfortable, layered winter look.

To preserve the premium quality, soft cotton feel, and fit of your items, we recommend machine washing them inside out on a cold, gentle cycle (maximum 30°C) with similar colors. Avoid tumble drying and bleach; instead, let them air dry flat.

Shipping is 100% free across all of New Zealand, with no minimum order value required. Whether you live in Auckland, Wellington, Christchurch, or a rural area, we deliver straight to your doorstep at zero extra cost.

We process and pack all orders within 1 to 2 business days. Once your package has been dispatched, delivery times are generally as follows:

• North Island: 2–4 business days
• South Island: 3–5 business days
• Rural Delivery (RD): Please allow an additional 1–2 business days.

Yes, absolutely. As soon as your order is shipped, you will automatically receive an email containing your tracking link and number. You can use this link to follow your package live at any time, or track it directly via our Order Tracking page in the main menu.

Yes, we do! Our logistics network is fully optimized to deliver to physical residential addresses, business addresses, PO Boxes, and Private Bags across New Zealand.

Don't worry! It can sometimes take 24 to 48 hours for the shipping courier to scan your package into their system after it leaves our facility. If your tracking status hasn't updated after 2 business days, feel free to reach out to our customer care team, and we will check the status for you immediately.

Because we aim to process and ship your order as quickly as possible to get it to you before winter sets in, changes can only be made if the order has not been packed yet. Please contact us within 2 hours of placing your order with your order number and the correct address, and we will do our absolute best to intercept it.

We offer a fully secure checkout experience. You can pay using all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and local New Zealand payment options.

Absolutely. Our website is built on Shopify and uses industry-standard 256-bit SSL encryption technology. This is the same level of security used by major banks, ensuring that your personal and financial data is entirely protected at all times.

We want you to be completely satisfied with your purchase. Wellington offers a 30-day money-back guarantee. You have 30 days from the date you receive your package to request a return or exchange.

To be eligible for a return, your item must be unworn, unwashed, and in the same condition that you received it, with all original tags still attached.

1) Contact our customer care team via our Contact Page or email us with your order number.

2) We will provide you with the return instructions and the correct return address.

3) Pack your item securely and send it back to us. Once received and inspected, we will process your refund or exchange within 3–5 business days.

To support sustainable logistics and keep our shipping entirely free across New Zealand, customers are responsible for the return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without tracking.

Absolutely! If your jacket or sweater doesn't fit exactly how you want it, we will gladly help you exchange it for the perfect size or color, provided it is in stock. Simply reach out to our team, and we will reserve the correct size for you immediately.

Once your return is delivered to our facility and inspected, we will send you an email confirmation. If approved, your refund will be processed automatically to your original method of payment within 3 to 5 business days. Please note it can take a little longer for your bank or credit card company to reflect the balance.

We take great pride in our quality control, but if something goes wrong, we will fix it immediately. If you received a defective, damaged, or incorrect item, please contact us right away with a photo of the issue, and we will arrange a free replacement for you.